Refund policy

📝 CANCELLATION & MODIFICATION

If you change your mind about your purchase, please email us at support@chicoutfit.com and include your order number along with the details you would like to adjust.

  • ✅ Orders are only eligible for cancellation or modification within 12 hours of being placed.

  • ⛔ After that time, the order will be in processing and can no longer be changed or canceled.

Personalized items:
These are processed immediately after the order is completed. Therefore, no adjustments (including shipping details) can be made afterward. Please double-check all information before checkout.

🔁 EXCHANGES

Items from Chic Outfit are made to order, so we cannot offer returns or exchanges for reasons such as choosing the wrong size, color, or design.

However, we gladly replace your item at no additional cost if:

  • 🔹 The product is defective

  • 🔹 The print quality is poor

  • 🔹 You received a different item than displayed on our site

To submit a claim, please email support@chicoutfit.com with:

  • Your order number

  • Photos of the issue

  • Photo of the package label (if items are missing)

Our support team will review your case and arrange a free replacement.

💰 REFUNDS (IF APPLICABLE)

Once your returned item is received and inspected, we will notify you via email whether your refund is approved.

If approved, the refund will be processed to your original method of payment.
Processing time may vary depending on your bank or card issuer.

⏳ LATE OR MISSING REFUNDS

If you haven’t received a refund yet:

  1. Check your bank account again.

  2. Contact your credit card company (it may take time before the refund is officially posted).

  3. Contact your bank (processing times vary).

If you still have not received your refund,
please contact us at support@chicoutfit.com

🎁 GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the returned item.

If it was not marked as a gift, the refund will be issued to the original purchaser.

🚚 RETURN SHIPPING

  • Customers are responsible for paying return shipping costs.

  • Return shipping costs are non-refundable.

  • For returns valued over $75, we recommend a trackable shipping service.

🔍 IMPORTANT NOTE

  • We do not accept returns caused by customer mistakes (wrong size, wrong design, incorrect address, etc.).

  • A 10% color difference may occur due to screen settings and lighting — this is not considered a defect.